AST Sports Terms and Conditions

  1. Shipping
  2. All orders will be shipped from Monticello, Minnesota. Unless otherwise specified by customer, your order will ship using Spee-Dee Delivery for shipments to the Midwest and USPS for all others. Shipping, insurance and any special handling charges are the responsibility of the customer, these costs will be added to the invoice.

  3. Credit Terms
  4. New customers are required to pay using Visa or Master Card.

  5. Sales Tax
  6. All orders shipped to locations within the state of Minnesota are subject to state tax (currently 6.0875%) unless a tax exemption certificate is on file.

  7. Standard Lead Time
  8. Standard lead time for stock images is 2 weeks. Custom images carry a 3-4 week lead time from the day the customer approves art or samples.

  9. Volume Discounts
  10. Discounts are available for larger quantities. Please call 855-881-8527.

  11. Custom Designs
  12. Art preparation and set-up for custom designs carry a minimum $65.00 charge. Charges vary based on the complexity of the design. Quotes are available upon receipt of artwork or other necessary information.

  13. Warranty
  14. AST Sports warranties all Chenille products against defective workmanship or materials. If a workmanship claim is made AST Sports requires the merchandise to be returned for evaluation. All letter jackets are covered by a one-year warranty.

  15. Return of Merchandise
  16. Claims for defective merchandise must be made within 30 days after receipt of the merchandise. Custom patches can not be returned. Before returning merchandise please call AST Sports at 855-881-8527.

  17. Changes & Cancellations
  18. There will be a $10 fee for any change or cancellation of any purchase order after an order has been released. Please contact us for more details.

  19. Customer-Supplied Material
  20. Due to the equipment and processes used, there is a 10% surcharge on customer-supplied garments and materials.

  21. AST Sports Images
  22. Reproductions of any AST Sports images, not limited to catalogs, web site, and sales literature is prohibited by copyright protection.

  23. Image Measurements
  24. A Chenille patch is measured in inches from felt edge to felt edge. Please contact us with further questions.

  25. Trademarks
  26. Written permission is required from the trademark owner prior to production of patches or embroidery with protected logos and designs. AST Sports is not responsible for copyright or trademark infringement by the buyer.


PRIVACY NOTICE
This privacy notice discloses the privacy practices for astsportsonline.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used ans with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contact us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration
When registering on this website, a user must complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.  At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Links
This web site contains link to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposed of monitoring or improving the use and satisfaction of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 855-881-8527 or via email.